Credit Reporting Policy

CREDIT REPORTING POLICY

Overview

Lease Express Pty Ltd ACN 098 169 665 (Leasexpress) collects, holds and uses credit information about you in accordance with Part IIIA of the Privacy Act 1988 (Cth) (Act) and the Privacy (Credit Reporting) Code 2014 (Cth) (Code).

This Credit Reporting Policy explains how Leasexpress manages your credit information and is to be read in conjunction with Leasexpress’ Privacy Policy (Privacy Policy).

What is credit information?

Pursuant to the Act and the Code, credit information includes any of the following information:

What information does Leasexpress collect? How does Leasexpress collect this information?

Leasexpress collects credit information that you provide directly to Leasexpress through the methods set out in our Privacy Policy.

How does Leasexpress hold this credit information?

Once collected, Leasexpress holds credit information in accordance with the Act and the Code. To protect the credit information held by Leasexpress, it is stored on secure servers in Australia.

Leasexpress takes all reasonable steps to manage data stored on these servers to ensure data security and to prevent loss, misuse, or alteration.

How does Leasexpress use this credit information?

Leasexpress will only disclose your credit information in accordance with our Privacy Policy.

Leasexpress uses your credit information to provide that information to financiers as part of submitting credit applications for approval of your financial arrangements.

Leasexpress does not pass on any credit information to a third party for the purposes of direct marketing.

Access to credit information

You may request access to your credit information (Access Request). To make an Access Request, please contact Leasexpress using the contact details at the bottom of this Credit Reporting Policy.

If you make an Access Request, Leasexpress will provide you with access to your credit information unless the access falls within a relevant exception under the Act.

In order to provide you with access to your credit information, you will need to provide sufficient identifying information to Leasexpress as Leasexpress must be able to verify your identity and protect the security of the information.

Leasexpress will respond to your Access Request no more than 10 days after it has been made.

Generally, Leasexpress will not charge you for access to your credit information. However, in some circumstances, Leasexpress may charge a reasonable administrative fee to cover the costs of granting access to your credit information.

Your right to request a correction to the credit information Leasexpress holds about you

If you believe that the credit information that Leasexpress holds about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request a correction to that information (Correction Request). To make a Correction Request, please contact Leasexpress using the contact details at the bottom of this Credit Reporting Policy.

If you make a Correction Request, Leasexpress will respond to your request within 30 days (or such longer period as you may agree).

If Leasexpress is satisfied that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, Leasexpress will correct that information and inform you and each credit provider or credit reporting body to which Leasexpress has previously disclosed that information that your credit information has been corrected, unless it is impracticable or unlawful to do so.

Victim of fraud

If you believe on reasonable grounds that you have been or are likely to be a victim of fraud, you may request that Leasexpress commence a 21 day ban period in which Leasexpress will refrain from using or disclosing your credit information without your express written consent.

Complaints

If you wish to make a complaint about the way Leasexpress manages your credit information, please contact Leasexpress using the contact details at the bottom of this Credit Reporting Policy.

Leasexpress will acknowledge your complaint in writing within 7 days of the complaint being made and set out how Leasexpress will deal with your complaint. Your compliant will then be investigated. In investigating your complaint, it may be necessary for Leasexpress to consult with other credit reporting bodies or credit providers to which Leasexpress has already disclosed your credit information.

A decision will be made in relation to your complaint and you will be provided written notice of the decision within 30 days of the complaint being made (or such longer period as you may agree).

Contact

Our Privacy Officer can be contacted by:

Phone: (03) 9670 4840

Email: privacy@leasexpress.com.au

Changes to Credit Reporting Policy

From time to time, our policies will be reviewed and may be revised. Leasexpress reserves the right to change this Credit Reporting Policy at any time.

This Credit Reporting Policy was last updated in June 2017.